Last Mile- a communication term which is defined as the final phase in connecting between the service provider and the customers.
And yea, in terms of my time in Maxis, the voyage has arrived at its last mile as well. It has been a great journey, to navigate my passions and interests in the telecommunications industry.
This is my 7th week in Maxis and I sincerely apologize for not updating my internship experience. =/
So for the past 3 weeks, I have been doing some rotations within Maxis organization. As I have mentioned before, I was sent to the Network Optimization department for the 5th week.
The operation and the workload in this department depend on how many complaints we received, well just kidding, but true to a certain extent as well. As the name of the department suggests, we have to understand the user experience and try to fix and further enhance the functionality of the network from there.
A week is too short to delve in depth, but still I manage to catch a glimpse of what the people in the department do on a daily basis.
I was given an opportunity to follow a permanent staff to do a Walk Test at a condominium near Mont Kiara, due to some complaints about the instability of the network coverage in that area. Basically, a Walk Test is a testing methodology where you will use the industry standardized software- Nemo, to draft out the floor plan of the house (in this case the condo, which is a T shape). Then, by using a Nemo test phone, we take a stroll according to the floor plan to get the data on the frequencies and strength of the signals (decibels).
This is to ensure we have the necessary data to analyse, in order to understand the coverage and to fix the problems.
Plus, on one of the days, we have performed the Driveathon as well, where 3 people is grouped together as a team. One will be the driver, one will be the guy next to the driver, making phone calls; and the last person will be sitting at a stationary location, receiving phone calls. In about 2 hours time, 60 phone calls are made. This is to test the reliability of the network, judging from how many drop calls we got.
And, now we are moving on to the 6th week. I was assigned to the PDI (Product Development and Info Services) department in Maxis HQ. This will be the first and the only business-related department I will be getting for my entire internship period.
So, what I did was helping them to draft out the test cases for the technicians to perform. For example, I was given an iPhone 3GS to browse on facebook apps and I had to write down the steps for them.
It might seem stupid at first glance (well after 2nd and 3rd glance i still think it’s stupid =p), but i was told that it’s important to ensure that the customers will have a satisfactory user experience and a smooth browsing on smartphones, by using Maxis network.
And, I got the chance to do some research about medical applications, which could be the next direction for future mobile technology. Like how Verizon is teaming up with MedApps in the US right now. This round, i have to analyze how well-received will this product be, if it’s launched in Malaysia.
If I am given more time in there, I might even get the chance to see how they develop games and musics for the customers to download. =/
6 weeks zoom past like a gust, leaving pieces of exposures and experience puzzles, which I need some times to put them together to form a complete picture.
The voyage is about to end soon. Just like how Christopher Columbus has seen the American continents and he is returning back to Italy, to document his observations and memories.