Why is my laptop being encrypted ?
A recent mandate has been introduced requiring all new Laptops bought through the College to be encrypted.
BitLocker encryption will be used and ensures that if you have your laptop stolen, the data on your laptop remains private and unreadable by third parties. Encryption keeps your data safe and prevents private information relating to you, your Colleagues or customers, or the important work you do at Imperial College, being stolen and placed into the public domain.
The decision to encrypt all laptops has been made because it is impossible to make a judgement about what information will be stored on a laptop throughout its lifetime. Encryption is a fairly non-evasive product and so it is prudent to encrypt all laptops.
What OS’s will be encrypted ?
New laptops or recently reinstalled laptops running Windows 7 will be encrypted.
We will also be investigating encryption on other operating systems (OSX, RHEL)
How do I know if my laptop is encrypted ?
If your laptop prompts you for a Start-up Pin, then you C: drive is encrypted.
If you go to My Computer and see the symbol below on your drives, it shows that the drive is encrypted.
Are you encrypting USB keys ?
Not at the present time.
If I copy data to a USB key will I be able to read it at home ?
Yes you can, the laptop hard drive itself is encrypted not the files – if you move the data onto a portable device – it will no longer be encrypted\protected.
Why I am being asked for a Start-up Pin ?
A start-up pin\password is required as part of the encryption process. The Pin by default will be your CID. You can change it to another pin if you prefer. It has to be a numeric number between 8and 20 characters in length.
What do I do if I forget my Start-up Pin?
Please contact the Service Desk or visit one of your visit one your local support teams.
How do I change the Start-up Pin ?
Right Click C:
If you have any problems, please contact the Service Desk.
What’s a Recovery Password ?
If you forget your Start-up Pin or change the way your machine starts, you will be prompted for a 48 digit recovery password.
You can obtain this by contacting the Service Desk.
On my brand new laptop why do I only have 5.99 GB free?
The laptop is still being encrypted. When the encryption process is complete, you will be able to use the rest of the space.
Why can’t I write files to my D drive ?
Your D drive is likely to be in an unencrypted state so will have been marked as read-only. The drive will need to be encrypted before you write files to it. Please contact the Service Desk to arrange this.