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Apple’s Java for OS X 2012-006 update uninstalled the Apple-provide Java applet plug-in from all Mac web browsers. Mac OS X users running Java-based applications are now advised by Apple to download the latest Mac OS change, which will install the latest version of Java SE 6 (1.6.0_43).

Recent tests with the latest Java 7 applet plug-in from Oracle appear to work with ICIS forms. HOWEVER, Oracle do not yet support Java 7 with ICIS and we therefore recommend Mac users to rely on the Mac OS update provided via the Apple App Store

You can find information on this at http://support.apple.com/kb/DL1572

Should you have any issue, please contact the ICT service desk and a Mac support specialist will be able to help you

You may experience issues logging into ICIS after the recent upgrade.

If you do get an error such as “The webpage cannot be found – HTTP 404″, this could be related to your browser caching an old link. To resolve this, please clear your browser cache (instructions here). Please close your browser and restart a new browser session. If you still can’t log in, please go via the ICIS Web Pages and click on the Login to ICIS Icon (example attached)

If the core form (using the Java Plugin) hangs when loading, this could be caused by some issue with your local Java Cache. To resolve this, please delete your local java files (instructions here)

If you get a message such as the one in this caption, please look to uninstall the Java Plugin JRE 1.7. As JRE 1.7 is not installed on College Machine’s standard build, you should be able to remove it with your current permissions. If not, please raise this with the Service desk to have it assigned to your desktop support team

If after attempting these, you still experience problems, please raise this with the ICT Service Desk

The Careers department run a service called JobsLive to enable students and staff to receive alerts and book events.

If you are a student, then it will use your Imperial College username and password to log in to the website, however for all other users, it requires registration with a separate email and password.

If you are a student and have forgotten your username or password, please contact the ICT Service Desk. For all other users, please use the “Forgotten your password” links provided on the website.

For further details or queries regarding this site, please contact the Careers Service on 020 759 48024.

What is mobilEcho?

mobilEcho is an app available for iOS and Android which allows you to connect to your home directory (H drive) from mobile devices such as phones and tablets.

How can I get mobileEcho?

mobilEcho is available for free through both the Google Play Store and the Apple App Store.

How do I set it up once I’ve installed the app?

Please find our handy guides for setting up mobilEcho using the following links:

• iOS
• Android

Follow these steps to configure mobilEcho on your iOS device:

When you open the app you will be asked to enroll. Click “Enroll Now”.

Then enter the server address:

mobilecho.imperial.ac.uk

Then click “Continue”, enter your username and password, and click “Enroll Now”.

You will then receive a message saying “You are now enrolled with mobilEcho client management”, click OK and your Home directory will appear in the left hand column of the screen. When you click on your Home directory you will be asked to “Enter server password” (This is the same as your college password).

Your home directory contents will then be displayed in the right hand column.

How do I access my H: drive (home directory) from home with my PC?

Windows XP

The steps below are a one-time set up to connect to your home directory from a non-College owned Windows XP Pro SP3 computer on campus:

First locate your home directory path by navigating here…

https://www.imperial.ac.uk/ict/services/file_and_backup_services/home_dir/Default.aspx

Then carry out the following steps…

1.         Right Click on My Computer.

2.         Click on Map Network Drive.

3.         Choose H: as Drive Letter and in Folder type \\ic.ac.uk\homes\yourusername

4.         Connect using different user name.

5.         Type in your IC username and password using your ic\username, and password then click on the OK button.

6.         Click on Finish to continue

7.         Double click on My Computer again to display your Home directory contents

Windows Vista/Windows 7

The steps below are a one-time set up to connect to your home directory from non-College owned Windows Vista or Windows 7 computer: Locate which server you are on by navigating here…

https://www.imperial.ac.uk/ict/services/file_and_backup_services/home_dir/Default.aspx

Then do the following…

1.         Click on Start.

2.         Click on Computer.

3.         Click on Map Network Drive.

4.         Choose H: as Drive Letter and in Folder type \\ic.ac.uk\homes\yourusername

5.         Tick the box for Connect using different credentials

6.         Enter your IC username and password and select the Remember my credentials box

7.         Select OK to continue

8.         The home directory window will open and may prompt you to log in again. If it does, enter your IC Account username and password, and the contents of your home directory will be displayed.

9.         Click on the Next button, then the Finish button.

10.        Your home directory will open and may prompt you to log in again. If it does, enter your IC account username and password, and the contents of your home directory will be displayed.

The next time you want to connect to your home directory open Computer and double-click on the shortcut to log in.

How do I connect on a College Red Hat Linux machine?

Use Connect to server and add the following …icnas1.cc.ic.ac.uk username & password

For Ubuntu/Fedora

Install the relevant packages for your distro to allow you to install cifs see this link for information related to how to do this…

http://www3.imperial.ac.uk/ict/services/softwarehardware/operatingsystemsupport/linux_os_support/faq

Then use the following command to mount your home directory…

$ sudo mount -t cifs //icnas1.cc.ic.ac.uk/YOURUSERNAME /mnt/icnas1 –verbose -o sec=ntlmssp,user=ic\\YOURUSERNAME

How do I access my H: drive (personal home directory) from home using a Mac with OS X?

Not supported on 10.4.11 (Tiger)

Instructions

Mac OS 10.7

1.         Turn on your IC VPN connection. (see this link for instructions on how to set up VPN…http://www3.imperial.ac.uk/ict/services/networks/networkconnections/vpnconnection )

2.         Click on the Go Finder menu, then Connect to Server

3.         In the Server Address box, type smb://ic.ac.uk/homes/yourusername

4.         Click on Connect. Enter your IC Account username and password, then click on the OK button. Your home directory will open and also appear on the Desktop.

Mac OS 10.6 and below

1.         Turn on your IC VPN connection. (see this link for instructions on how to set up VPN…http://www3.imperial.ac.uk/ict/services/networks/networkconnections/vpnconnection )

2.         Click on the Go Finder menu, then Connect to Server

3.         In the Server Address box, type smb://icnas*.cc.ic.ac.uk/yourusername

4.         Click on Connect. Enter your IC Account username and password, then click on the OK button. Your home directory will open and also appear on the Desktop.

Once you connect to your H drive, all files that need to be modified should be copied from the H drive to the local machine for editing and then copied back to the H drive once the modifications have been made. This will prevent any information from being lost in case the network connection is broken.

What are “snapshots?”

Using Snapshots (previous versions)

Snapshots are taken of your home directory at various intervals throughout the day and are retained for as long as possible, up to a week. You can use these snapshots to recover inadvertently deleted files, or older versions of your data. Snapshots do not count towards your quota. Snapshots should not be used as a primary method of backing up your data.

To access from within Windows:

1. Locate the file or folder you wish to restore from (for example the H: drive itself), right click, then choose “restore previous versions”

2. Highlight the version that corresponds to the time and date you wish to restore from, then choose: “Open” – browse the previous version in a new explorer window, you can then copy files out from the snapshot to wherever you wish. “Copy” – copy the entire contents of the previous version to a new location of your choosing. “Restore” – caution this will overwrite your existing files with those from the snapshot.

Making Snapshots visible on a Mac

Mac OS by default will have these folders hidden, so in order to use snapshots on a Mac you will first have to make the ~snapshot folder visible.

In order to do this, use the following instructions listed below…

1. From the Finder menu, click on “Go” -> “Utilities” -> “Terminal“.

2. Once you have your Terminal up, type in the following command and press return:

defaults write com.apple.Finder AppleShowAllFiles YES

3. Press the option (alt) key while clicking on the Finder icon in the dock to re-launch Finder. Close and reopen your Home directory to now see the ~snapshot folder.

You should now be able to browse to the folder of your choice identified by a date, to reopen the previously saved document. NOTE: you may want to rename any older documents/items so that you do not overwrite items that have the same name.

Following a reported vulnerability with the Java Tools, Oracle are now recommending customers to upgrade to the latest release of the Java suite used (http://www.oracle.com/technetwork/topics/security/javacpufeb2012-366318.html)

Mozilla, publishers of Firefox, have subsequently blocked the Java Plugins for the versions considered at risk (http://blog.mozilla.com/addons/2012/04/02/blocking-java/ and https://addons.mozilla.org/en-US/firefox/blocked/p80). You may have seen the following appearing in one of your session:

If you use applications such as ICIS, Discoverer, Blackboard or others which use the Java Plugins, you will find that the application will not work with Firefox until you have upgraded to the latest version of the Java Plugin.

ICT is looking to have all college Windows machines upgraded to Java Plugin JRE 1.6.0_31 as soon as possible, but this will take time, and we are monitoring the risks associated with the use of older JRE plugins.

In the meantime, you may want to consider one of the following options to enable you to continue using the application:

1 - Use Internet Explorer – Recommended option as this should not require any change to be made to your system’s configuration

2 – Download the latest version of the 1.6 plugin manually (this can be found at http://www.java.com/en/download/inc/windows_upgrade_xpi.jsp, but you would need to have administrative rights to do so, and would need to ensure the version is stating to be the Recommended Version 6 Update 31 (http://download.oracle.com/otn/java/jdk/6u31-b05/jre-6u31-windows-i586-iftw.exe) or any version of Jave 1.6 above 31).

Important note on 15/06/2012: Java 1.7 is not compatible and will not work with ICIS, so please only use versions of JRE from 1.6.0_31 up to 35.

ICT is looking to implement this upgrade to all College Windows machine as soon as possible. We recommend to wait until this is done unless there is a particular reason you need to use Firefox instead of Internet Explorer. If you cannot wait, please contact the ICT service desk to have the upgrade carried out manually by your local ICT engineers. Please note that installing the latest version of JRE 1.6 yourself could lead plugin installation corruption, and in some cases, might require for ICT to assist with the machine’s installation, or rebuild the install.

We also advise you clear your Java cached files after upgrading from an earlier version of the plugin after a successfull plugin upgrade. To do so, follow the instructions at http://www2.imperial.ac.uk/blog/ictfaq/2011/01/13/i-have-been-asked-to-clear-my-javajre-cache-how-do-i-do-this/

We are aware of issues with Exporting from ICIS into Excel using Internet Explorer, if you experience this issue, please follow the instructions available at http://www2.imperial.ac.uk/blog/ictfaq/2011/11/21/problem-export…ffice-20072010/

The URL for ICIS or the Student System, amongst others, will take you straight away to an authentication page, meaning you never see the page with the URLs http://icis.imperial.ac.uk/ (for ICIS) or http://ossprd.ad.ic.ac.uk:8400/oa_servlets/AppsLogin (for Student System), but instead when clicking on these URL, you land onto https://centsso.ad.ic.ac.uk/sso/pages/IClogin.jsp, which should not be saved as a favourite, as direct access to this URL is not allowed (error message: Error: Direct access to this page is not allowed.) and is not specific to the system you are accessing.

Instead, the easiest way is just to right click on the URLs above and select “Add to favorites”.

The second easiest way to save the ”ICIS Login Page” and/or “Student System Login Page”, go to the ICIS Pages (www.icis.ic.ac.uk), right click on the icon  or , as select “Add to favorites”.

For current students, please see here for details on forwarding emails:

http://www2.imperial.ac.uk/blog/ictfaq/2011/10/26/how-to-set-up-e-mail-forwarding

All students with an email address of the format firstname.lastname[year]@imperial.ac.uk are entitled to a permanent email forward when their account expires. This will be for

PLEASE NOTE, A PERMANENT REDIRECT WILL DELETE ALL EMAILS CURRENTLY IN YOUR MAILBOX – DO NOT CREATE ONE WITHOUT FIRST BACKING UP ANY CURRENT EMAILS.

To set up an Alumni forward, you will need to register for an Alumni account here:

https://www.imperial.ac.uk/alumni/SSLPage.aspx?pid=1990&tab=1

Upon registering, log in.

Under “Your Account”, select “Set up your email forwarding”

Choose and alternate email address and select “Save settings”

For alumni, please see here for details on forwarding emails:

http://www2.imperial.ac.uk/blog/ictfaq/2011/10/26/how-to-set-up-alumni-e-mail-forwarding

There are 2 types of email forwarding available:

1. A forward and keep

- A forward and keep keeps your mailbox open, allowing you to continue to send and receive messages from your Imperial Mailbox, whilst in addition, sending a copy of every incoming message to a personal address of your choice.

To set one up;

a) Log in to https://exchange.imperial.ac.uk

b) Select Options in the top right hand corner, and then “Create an Inbox Rule”

c) Click “New” to create a new rule

d) Select Apply this rule… When the message arrives, and: [Apply to all messages]

e) Select Do the following: Redirect the message to…

f) In the box that pops up, add an email address, or multiple email addresses at the bottom, to the right of where it says “To->” (they do not have to be Imperial College Email addresses) and click OK

g) Click “Save” to add the rule

h) Click “Yes” to apply to all future messages, and click “Yes” to delete previous rules (unless you do have rules you want to keep)

Email messages will now be forwarded to your alternate email address as well as retaining  a copy in your Inbox

2. Permanent e-mail redirect.

- A permanent redirect will close your mailbox, and reroute all messages to an alternate email address.

- There are two types of redirect – an ICT based one for current students, and an Alumni based one for current and alumni students. Please see here for details of Alumni forwarding:

http://www2.imperial.ac.uk/blog/ictfaq/2011/10/26/how-to-set-up-alumni-e-mail-forwarding

PLEASE NOTE, A PERMANENT REDIRECT WILL DELETE ALL EMAILS CURRENTLY IN YOUR MAILBOX – DO NOT CREATE ONE WITHOUT FIRST BACKING UP ANY CURRENT EMAILS.

To set up an ICT forward, please go to:

https://www.imperial.ac.uk/ict/services/email/redirect/default.aspx and log in.

Enter a new address, select “Apply changes as soon as possible (within the hour), and click Confirm Redirection Settings.