For returning students – this may affect you. (1st years will be unaffected.)
When you first log on to a college computer on returning to College, you may notice your desktop is missing files. DO NOT WORRY!
Just wait a few minutes and the files should come back without you having to do anything. No files have been lost.
This issue came about over the summer, after ICT moved people’s home directories (or H:\ drives) to a new storage area. It’s only affecting about 5% of you, but we certainly don’t want you all coming to our office on Day 1 in major panic mode.
By the way, because we back up your H:\ drive on a regular basis, if ever you do need to recover lost files, you can go to Windows Explorer, select your H:\ drive, right-click, then select Properties. One of the tabs that comes up is Previous Versions, from which you can select the version you want.
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We have become aware of a known issue with Export to Excel from ICIS using IE8 with Office 2007/2010, following a Microsoft setting change, which means it is not possible to open the output file directly from the ICIS server anymore. Instead the file has to be saved locally.
Please read the information below to understand the process and the workaround.
Export to Excel from ICIS:
If you click “Open”, the following comes up.
A new web browser window opens, and the following prompt linked to Excel comes up.
- File Download Option Message
If you click “Open”, the following comes up.
SSL error message
Access to this web server is disabled by default because it is controlled by basic authentication and does not use Secure Sockets layer (SSL). Do you want to search the Microsoft Online Support Center to view possible solutions?
This takes us to http://support.microsoft.com/kb/2123563
The solution proposed by Microsoft is not acceptable to the College’s security policy and should not be followed/applied.
Recommended Workaround
Workaround 1 – Using Internet Explorer 8
When prompted to either “Open” or “Save”, click “Save”. Save the file to the destination of your preference (for example, Desktop)
Saving the Excel export file
Once the export is completed, open the file
Excel Download complete
Open the folder, double click on the file and you will be prompted with the following:
Excel format warning
Click Yes and file will open.
Posted in ICIS, ICIS Applications, Saving Files | No Comments »
The Exchange email system has a size limit of 25Mb on attachments, so if you have larger files to send to someone you may wish to use the File Exchange service.
Although not a traditional FTP (file transfer protocol) service, File Exchange is very simple to use and allows you to send files of a considerably larger size than possible via the email service. However, you may encounter difficulties if you or the person you are sending to is on a network inferior to the College’s.
There are step-by-step instructions on the service’s web page but if you have any problems give the Service Desk a call on (020 759) 49000.
Tags: attachment, Email, exchange, file, files, ftp, large, transfer
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Only if the file has been saved to a network drive (including your H drive).
We back up the servers nightly so if you delete a file that is more than a day old we can recover it.
Unfortunately if it is less than a day old there is no way to recover your items.
To recover deleted items please use the contact details on the right hand side of the screen for the ICT Service Desk.
It is good practice to save your files as you go along – when creating a new file, automatically give it a name and save it in the relevant directory.
Instructions for recovering deleted emails can be found on this FAQ entry:
http://www2.imperial.ac.uk/blog/ictfaq/2009/10/01/recoverdeletedemails/
Tags: deleted files, recover files
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Need to store your work somewhere?
All users have their own personal space to store work on the network. This is called a Home Directory or H Drive (as it is the letter H in My Computer) when using a Windows computer. This is automatically set up for you when using computers in college, although you may want to access your work from Halls, home or abroad.
To access this network drive, we “map” the drive on your personal computer, either your desktop or laptop. More set-up details are outlined below.
Please note Do not save work on your desktop. This does not get backed up and may be lost.
Download: Accessing your Home Directory
Handy Guide for Mac (Page 3 of this document)
Tags: directory, file, H drive, network, saving, storage, storing
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