Archive for the ‘Applicant issues’ Category

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If this happens you will need to contact the Imperial ICT service desk by emailing them on service.desk@imperial.ac.uk in order for them to unlock your account.

This FAQ is not relevant to job applicants

The iRecruitment Training Manual provides step by step guidance for College system users on how to use the iRecruitment system.

This FAQ is not relevant to job applicants

Examples of the email notifications that can be sent from iRecruitment are available to view here.

This FAQ is not relevant to job applicants

Provided there is sufficient time for the applicant to apply via iRecruitment before the closing date of the vacancy and that there is not a malfunction/problem with the system, you may wish to use one of the email templates to respond to their application.  Please note that there are separate templates for external applicants and internal College applicants.

This FAQ is not relevant to job applicants

A template email is available for you to use in this instance.

This FAQ is not relevant to job applicants

There is a list of  iRecruitment Superusers along with their contact details,  which is available to College Recruitment Administrators and HR teams, at this location: https://workspace.imperial.ac.uk/employment/Internal/IRECRUITMENT%20HR%20SUPERUSERS.pdf .

This FAQ is not relevant to job applicants

This usually happens when the hyperlinked documents have been saved in Word 2007 format.

Where this problem occurs:

• Go to the advert from the Employment website and check if the links open for you
• If you cannot open the links, ask your HR user to check that the links work
• If not, HR users should resave the job description and person specification as a Word 1997 – 2003 document then recreate the links and update the relevant vacancies with the revised links

HR users should save all job descriptions and person specifications in Word 1997 – 2003 format in Sharepoint in order to avoid this problem.

This FAQ is not relevant to job applicants

1. Ask the applicant if they have received a registration email. If so then their registration has been successful.
2. If they have not received a registration email they may still have registered correctly. As iRecruitment email notifications are system generated, please ask the applicant to look in their junk/spam email folder in case the email has been filtered by their email service provider.
3. If they do not appear to have received a registration email ask them for the name and email address that they tried to register with then provide these details to your HR user.
4. HR users should
a) run the Discoverer report “” HR iRec Registration Complete “” which is available to all IC HRMS Personnel General Users
b) enter the applicant’s name and/or email address to check if the applicant has registered – the report provides details of applicant names, email addresses and the dates and times of registration
c) if the applicant has successfully registered, raise the issue with your HR Superuser as this will require further investigation
d) if the applicant has not registered then advise the Departmental user to ask them to try registering again

This FAQ is not relevant to job applicants

Ask the applicant if they were able to view the link in the registration email
If so, check that they clicked on the link to complete the registration process. If not, please ask them to do so.
If they are unable to see the link or url within the registration email, please ask them to try forwarding the registration email to an alternative email account, if they have one. Please note that this problem is often because their email provider disables links within emails for security purposes.
ICT have developed a potential fix for this issue but require applicants to test if it works. Please would Recruitment Administrators please email irecruitment@imperial.ac.uk should they identify any willing volunteers.

This FAQ is not relevant to job applicants

1. Ask the applicant if they can see their application in the Save for Later section on their home page
2. If so then check that the closing date for the vacancy has not passed. If it has then the system will not allow the applicant to complete their application.
3. If you wish to accept the applicant’s application after the original closing date has passed then you can either:
a) Ask your HR contact to extend the vacancy display end date to allow the applicant to complete their application in iRecruitment
or
b) Ask the applicant to email/send their application outside of iRecruitment. Recruitment Administrators can also add applicants to their vacancies through their IC HRMS iRecruitment Department responsibility after the closing date has passed.