Archive for the ‘Registering and using your online recruitment account’ Category

Please check that you have the following minimum system requirements? One of the mentioned requirements below may be causing the difficulties you are having trying to log in.

1) Internet Explorer 5.5 or higher

2) Pop-up blockers turned off

3) Check if your virus protection is blocking access to the site. If so then allow temporary access.

Please could you also clear all of your browser cookies, temporary files and cache. The procedure for doing this varies, depending on the type of browser you use; the ‘Help’ files should contain this information. If you need more help, let us know via service.desk@imperial.ac.uk (tell us which operating system and browser you are using please).

If you are copying and pasting in your password please check that you are using the most recent password and that you are not copying any extra blank spaces.

Please also note that after several failed log in attempts your account will lock automatically for security reasons.

If this happens you will need to contact the Imperial ICT service desk by emailing them on service.desk@imperial.ac.uk in order for them to unlock your account.

We will always contact you on the email address you provide when you register on our online job search system, regardless of the email address you put on your application form.   Therefore, please ensure that the email address you provide at the point of registration will be suitable for receiving emails from us in conection with any vacancies you apply for.

Yes, if you wish to change your address or telephone number you can amend these details by logging into your online recruitment account, selecting ‘My Account’ then ‘ Personal Information’ and making the appropriate changes.

Please note that any applications submitted before you amended your details will have the old details attached to them and any submitted after you amended your details will have the new details attached. 

Should you wish to change your password please follow the steps below:

• Click on the Login Here link on the right hand side of the Job Search page
• Login using your email address and current password
• Click on My Account
• Click on Login Information
• In the current password box, enter your current password
• In the new password box, enter a new password of your choice
• In the confirm password box, re-enter the new password of your choice
• Click on the Save button

Should you wish to amend your registered email address please either contact the Recruitment Administrator for the vacancy, whose details should be provided in the How to Apply section of the advert, or email irecruitment@imperial.ac.uk, listing the subject of your email as ‘Further Assistance Required’.

The College’s directory will enable you to find contact details for Recruitment Administrators.

To reset your password click on the “Did you forget your password?” link on the right hand side of the Job Search page. This will open up the Reset Password page where you should enter and submit your email address. You will then be sent an email notification with a new system generated password.

Please take care, if copying and pasting the new password from the email you receive, that you do not copy any additional spaces as this may result in an error message.

Please also note that if you repeatedly enter the incorrect password your account may be locked for security reasons. In this situation please wait for 30 minutes, after which time your account will automatically be unlocked, and try again.

In order to be able to access your account again you will need to:

• Click on the Login Here link on the right hand side of the Job Search page
• Login using your email address and the new system generated password that was emailed to you

Additionally, from 3 September 2011, should you wish to change the system generated password to one of your choice please follow the steps below:

• Click on My Account
• Click on Login Information
• In the current password box, enter the system generated password
• In the new password box, enter a password of your choice
• In the confirm password box, re-enter the password of your choice
• Click on the Save button

Should you continue to experience difficulties logging in to the system after resetting your password, please email service.desk@imperial.ac.uk for further assistance.

When you request a password reset, you will be sent an email notification with a new system generated password. 

Please take care, if copying and pasting the new password from the email you receive, that you do not copy any additional spaces as this may result in an error message.

Please also note that if you repeatedly enter the incorrect password your account may be locked for security reasons. In this situation please wait for 30 minutes, after which time your account will automatically be unlocked, and try again.

In order to be able to access your account again you will need to:

• Click on the Login Here link on the right hand side of the Job Search page
• Login using your email address and the new system generated password that was emailed to you

Additionally, from 3 September 2011, should you wish to change the system generated password to one of your choice please follow the steps below:

• Click on My Account
• Click on Login Information
• In the current password box, enter the system generated password
• In the new password box, enter a password of your choice
• In the confirm password box, re-enter the password of your choice
• Click on the Save button

Should you continue to experience difficulties logging in to the system after resetting your password, please email service.desk@imperial.ac.uk for further assistance.

This may be due to one of two issues:

1) On very rare occasions the link in the registration email is not visible. This is often because your email provider disables links within emails for security purposes. This can sometimes be rectified by forwarding the registration email you received to an alternative email account, if you have one.

2) Additionally, in order to access the system the following minimum system requirements are required:

1) Internet Explorer 5.5 or higher
2) Pop-up blockers turned off
3) Check if your virus protection is blocking access to the site. If so then allow temporary access

Please would you therefore check that your system meets these requirements.

If this does not resolve the problem then please email your application form to the Recruitment Administrator, whose details should be provided in the How to Apply section of the advert.

The College’s directory will enable you to find contact details for Recruitment Administrators.

Please log out of our online recruitment system and close your web browser then open up your web browser and log back into your online recruitment account. 

Please note that any information that you have not previously Saved For Later will be lost.  It is therefore advisable to use the Save for Later button on a regular basis whilst working on your application in order to ensure that you do not lose any information.

The College’s IT Division is working on extending the amount of time available to applicants before the system times out. In the meantime please accept our apologies for any inconvenience this matter may cause.

Please view the following hints and tips on using our online recruitment system:

• Keep a record of the email address and password you used to register. This will allow you unrestricted access to your online account.
• Either print or save a copy of the job description and person specification on your computer.
• Download and save a copy of the application form on your computer. Don’t forget to complete and upload your application form prior to submitting your application.
• Keep an eye out for email notifications from Imperial College - you may need to check your junk/spam box for these.
• When completing your application you should ensure you address all parts of the person specification in your supporting statement, as information not given or made explicit on the application form cannot be taken into account in the shortlisting process.
• Please demonstrate how your skills, knowledge and abilities meet the requirements for the role, providing evidence wherever possible. If you have not worked before/recently, or if you have not held a similar role previously, you should consider whether or not you have gained any useful skills or experience in other areas, for example, voluntary roles.
• If you change your mind and no longer wish to apply for a particular vacancy, you can withdraw your application by logging into your online account, selecting the specific job from the “Jobs Applied For” section of your online account homepage and then clicking on the “Withdraw Application” button. Please be aware that if you subsequently decide that you wish to re-submit an application for the vacancy you have withdrawn from then you will need to email or post your application to the Recruitment Administrator for the vacancy, whose details can be found in the “How to Apply” section of the advertisement.

In order to register and apply for a vacancy for the first time please follow the steps below:

1. Access the College’s Employment website
2.  Click on the “Job Search” link on the right hand side of the page
3.  Search for a vacancy using any of the search criteria and click on the “Search” button
4.  Click on the link in the vacancy reference column – this should open up the advert
5.  Click on the application form link in the “How to Apply” section of the advert then complete and save your application form on your computer
6.  Click on the “Apply Now” button at the top/bottom of the page – this opens up a “Login” page
7.  Click on the “Register today” link and register using an email address and a password of your choice
8. An email will be sent to the email address you used with a link that enables your online account to be activated. You may need to check this email has not been ended up in your junk/spam email. To activate your online account, click on the link contained within the email
9.  You will then be returned to the first page of the online application form
10.  You will need to complete the application pages (1-4), ensuring that you answer all the questions within the system and upload your application form on page 2
11.  We will acknowledge receipt of your application immediately by email and will send you email notifications to keep you updated on the progress of your application
12.  All of your details (with the exception of your application documents) will be stored automatically and retrieved each time you apply for a vacancy. You will be able to edit your pre-registered information whenever  you apply for a vacancy.

Yes. All data, whether held electronically or manually, must be kept securely and not disclosed unlawfully.   Please view the College’s full details on Data Protection.