In order to log into the College network, you will use the same username and password that you use to log into Student e-Service.
Archive for the ‘Technical help – Student e-Service account activation, username and passwords’ Category
Please ensure you upload your documents to the Embark application system in the following format
- PDF (created in Acrobat 7 and earlier)
- Microsoft Word (doc and .docx)
- Generic ASCII Text
- Generic RTF
- JPEG (.jpeg or .jpg)
- GIF (.gif)
- TIFF (.tiff or .tif)
- Bitmap (.bmp)
Please also view the Embark Application Support page for further guidance on any technical issues
If you experience any technical difficulties or error messages when attempting to activate your account, or login to Student e-Service, please call the ICT Service Desk on +44(0)207 594 9000. Please remember to state your CID in all correspondence.
Please note that password information cannot be given out via email. If you are unable to call the ICT Service Desk for any reason, you can email them, however you will need to supply a contact telephone number as they will need to ring you back.
If you have simply forgotten your password, you can reset it here
You should note, the ICT Service Desk can resolve the majority of enquiries over the telephone. This method of contact is much quicker if you require an immediate solution.
You will only be able to activate your Student e-Service account once you receive an email containing your CID and Username. You will receive this email no more than 10 working days after you submit your Postgraduate application. The email will contain a link to the Account Activation page.
If you do not receive the email, please contact the Registry Systems team, giving your full name, programme applied for, and date of birth.
Once you have successfully activated your account, you will be able to track the progress of your application.
Once a decision has been made on your application, you will receive an email prompting you to log into e-Service to view the decision. If you are fortunate enough to receive an offer of admissions you can also respond to the decision within e-Service, whether you wish to accept or decline the offer.
Please note – Your CID and username will remain the same throughout your time at Imperial College, should you gain and accept an offer of admission.
A CID number is a College Identifier.
All Postgraduate applicants will a CID within 10 working days of submitting an application through the online Embark system.
Undergraduate applicants will receive a CID once they have accepted an offer of admission, either firm or insurance.
All applicants should make a note of their CID. If they become students, their CID will remain for the duration of their stay within College.
If you have forgotten your username and/or password for Student e-Service, you can reset it yourself online.
